By creating an account, you agree our general conditions of use and our privacy policy


By creating an account, you agree our general conditions of use and our privacy policy

Reset password

Enter the email address associated with your account and we'll send you a new password by email.

The purpose of this regulation is to inform you about our procedures for the collection and processing of your personal data, your rights relating to the GDPR

1. Our responsibility.

BOXEEM is a SARL registered at the RCS Montpellier under the number 52177762300013, below called "We" or "Boxeem". The new European RGPD regulation, which entered into force on May 25, 2018, obliges companies to to update their operation in terms of managing the data provided by their customers and makes them responsible for the treatment of the latter in respect of their right to privacy. For any questions relating to the collection, storage and use of your personal data, thank you to send an e-mail to the following address: contact@boxeem.com.

2. The data we collect.

We collect personal data such as: name, postal address, e-mail, phone numbers, means of payment. These are collected during a call back request, the realization of a quote, signing a contract online or in an agency. We record your phone calls for the purpose of training and continuous improvement of the quality approach of the company and the customer service. IP addresses are registered and cookies are also used when you surf on our different websites. During your visits to our various storage centers, we collect through our surveillance cameras where through digital code on our gates and our doors sectional personal data.

3. Storage and use of your personal data.

Here are all the reasons why we collect your data:

  1. Identify each of our clients
  2. Contact our customers to answer them regarding their rental, quote, contract
  3. Sending invoices, quotes, contracts
  4. Collect, refund or carry out any banking operation.
  5. Have the collection of receivables by a collection company or bailiff.
  6. Ensure security in our centers by controlling the access and activity of those present on site.
  7. Analyze our customers in order to offer them a quality service.
  8. Adapt the content of our website in order to facilitate the understanding of our activity and to allow the reservation of furniture storage online.
  9. You provide promotional content (by mail, e-mail or SMS / MMS) or include you in our promotional campaigns and offers related to our products and services
  10. Alert you by mail, e-mail or SMS / MMS during major malfunctions: bad weather, access difficulties ...
  11. to better understand, through cookies, trends related to the use of our website to improve our products, services and offers on the website.For more information about cookies we deploy on our website, please see the section « Use of cookies » below

We treat your personal data for the above purposes:

  • to the extent that you have given your consent to the treatment and for the cookies that require consent.
  • to the extent that the processing is necessary for the performance of a contract to which you are a party or in order to take action at your request before the conclusion of a contract.
  • to the extent that the processing is necessary to fulfill Boxeem's legitimate interests to carry out our business properly and to improve our offer of products and services and for cookies that do not require consent.

For these purposes, we strive to maintain a balance between the need to process the data and the preservation of your rights and freedoms, including the protection of your privacy.

4. Sharing your personal data

4.1 Principle:

We do not sell, rent or disclose your personal data to third parties, except as indicated in the following cases

4.3 Subsidiaries / Affiliates and Suppliers:

In the case of the transmission of your personal data to our subsidiaries or suppliers, in accordance with the purposes indicated in paragraph 3, they must comply with the general data protection regulations.

The providers likely to have access to your personal data are:

  • IT companies helping us grow our Web business.
  • The companies of verified opinions on the Internet
  • IT companies developing our CRM.
  • Debt collection companies and bailiffs.
  • Our insurance companies in case of disaster
  • The people you have told us to call in case of emergency
  • Anyone who is your agent or representative, such as the holder of a power of attorney, a legal guardian or an executor
  • Anyone with whom we trade as a potential buyer of our business or if we propose to merge our business with another company, or any person acquiring our business.

5. Security

In order to fight against piracy, unauthorized or illegal processing of your personal data, we only work with a world-renowned company (Online) where we store on a secure server all the information of our customers.

In order to secure your payments, these are encrypted either by VERIFONE or by our banks.While we make all reasonable efforts to ensure the security of your personal data, the use of the Internet is not completely secure and for this reason we can not guarantee the security or integrity of the personal data that is transferred by our customers or to our customers via the Internet.

6. Shelf life of personal data

The retention of your personal data will take the necessary time to comply with our legal obligations, ensure the proper rental of services that we make available to you and settle any dispute between the company Boxeem Castelnau and his client.

7. User rights

Anyone can,

  • access all information about it,
  • knowing the origin of the information concerning him,
  • access the information on which the person responsible for the file relied to make a decision concerning him.
  • obtain a copy, (fees not exceeding the cost of reproduction may be requested)
  • require that its data be, as the case may be, rectified, supplemented, updated or deleted.
  • oppose the reuse by the person in charge of the file of their coordinates for the purpose of solicitations, in particular commercial, during an order or the signature of a contract
  • oppose, for legitimate reasons, the processing of his data, unless it meets a legal obligation
  • request the right to the portability of the data insofar as the conditions of article 20 of the RGPD apply to you

You can assert these rights at any time by sending us an e-mail to contact@boxeem.com.

8. How to contact us?

If you have any questions about this policy and / or how we collect, store and use your personal data, you can send us an e-mail at contact@boxeem.com.

Use of cookies

1. What are cookies?

Cookies are small text files that are stored on your computer by the server of our website during your visit.They contain certain information such as the name of the website, the lifetime of the cookie and certain numbers and numbers.

2. How does BOXEEM use cookies?

We use cookies on our website:

  • to improve the functionality of our website
  • to allow us to recognize you as a unique visitor when you return to our website and tailor content to your preferences, and
  • to allow us to tailor advertisements to your interests or to avoid showing you the same ads multiple times;
  • to compile anonymous and aggregated statistics that allow us to understand how users use our website and help us improve the structure.

Cookies are not dangerous for your computer, but if you prefer, you can configure your Internet browser to accept or refuse cookies.Please note that if cookies are disabled, you may not be able to use all cookies. the interactive features of our website For more information on disabling cookies, please see www.allaboutcookies.org.

If you do not wish to receive certain categories of cookies on our site, you can change the authorization settings of your browser at any time.This measure affects only future cookies.To delete cookies that have been installed by the past, navigate to your browser's cache.

The tables below show all cookies that we, or third parties, use on our website:

Google Analytics :

Google Analytics is Google's web analytics service, and we use this service to identify users' interactions with our website in order to improve functionality and usability. This service will not allow us to identify individual users or computers, we only have aggregated data.

Name of the cookie Expiration
utma After 2 years
utmb At the end of the session or after 30 minutes
utmc At the end of the session
utmv After 2 years
utmz After 6 months

Google Adwords :

When you click on an ad presented by Google, Google installs a third-party cookie on your computer, and the advertised website may use that cookie to send analytical information about the actions it takes. This allows us to track the performance of different marketing activities.

Name of the cookie Expiration
Conversion (googleadservices.com) After 30 days

Remarketing :

We use Google Remarketing technology on our website, which is used to show ads on the Google Display Network to people who have shown interest in our website in the past. this type of personalized advertising is more interesting for users than ads without prior connection.The display of this type of advertising is based on the technology of cookies and an analysis of past use.

Microsoft AdCenter :

Microsoft AdCenter When you click on an advertisement submitted by Microsoft AdCenter, Microsoft installs a third-party cookie on your computer, and the advertised website may use that cookie to send analytic information about the actions that it contains. companies, which allows us to track the performance of different marketing activities.

Name of the cookie Expiration
MSConv (r.msn.com) After 45 days
MSAnalytics (r.msn.com) After 45 days

Facebook :

When you click on an advertisement presented by Facebook, Facebook installs third-party cookies on your computer.The website being advertised may use these cookies to track and optimize the performance of our marketing activities on Facebook.

Name of the cookie Expiration
- After 2 years

Bing Ads :

When you click on an advertisement presented by Bing, Bing installs third-party cookies on your computer.The website being advertised may use these cookies to track and optimize the performance of our Bing marketing activities. Any information collected is anonymous and can not be used to identify you.

Name of the cookie Expiration
- After 18 months